Privacy Policy

This privacy policy sets out how Buck & Hickman Limited ("Buck & Hickman", "Us", "We") uses and protects any information that you give to Buck & Hickman when you use or register on this website and/or the E-Shop.

We are committed to ensuring that your privacy is protected, and take our responsibilities regarding the security of customer information very seriously. Should we ask you to provide certain information by which you can be identified when using this website and/or the E-Shop, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from July 2017.

1. WHAT INFORMATION DOES BUCK & HICKMAN COLLECT FROM ME?

We may collect the following information when you register on or use this website and/or the E-Shop:

  • Username, password, security password, company name, company's area of business, your name and your job title
  • Contact information including company/personal address, telephone number, fax number and email address.
  • Other information relevant to customer surveys
  • Details of the transactions you carry out through our site and fulfilment of your orders including but not limited to payment details
  • Details of visits to our site, including, but not limited to, how you use the site (such as adverts you click on, products you search for and products purchased), traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resurces you access

We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify individual.

We  use tracking software to momitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of our customers. This software does not enable us to capture any personally identifying information.

2. HOW DOES BUCK & HICKMAN USE THE INFORMATION COLLECTED FROM ME?

We require and use this information to understand your needs and provide you with a better service and, in particular, for the following reasons:

  • For administrative and legal purposes including, but not limited to, internal record keeping
  • For systems testing, maintenance and development purposes
  • For improving our products and services, including to notify you about changes to our service
  • To ensure that content from our site is presented in the most effective manner for you and your computer
  • To carry out our obligations arising from any contracts entered into between you and us
  • We may periodically send promotional emails about  new products or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post. We may use the information to customise the website according to your interests
  • To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By continuing to use the website you accept these terms and conditions and accordinglyconsent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information for payment clearance, credit reference, order fulfilment, delivery, data analysis or customer support. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

3. WHAT DOES BUCK & HICKMAN DO TO PROTECT INFORMATION COLLECTED FROM ME?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

However, the internet is not a totally secure medium and we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4. WHAT ARE COOKIES AND WHY DO I NEED TO ENABLE THEM?

Cookies are small files of information that are stored by your internet browser on your computer's hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used and to manage user sessions. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from our system. 

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you. other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website/E-Shop. For example, our E-Shop will not alllow log-in unless cookies are accepted.

To enable cookies, follow the instructions below for the browser version you are using:

Firefox

  • At the top of the Firefox window click on the Firefox button (Tools menu in Windows XP) and then click "Options"
  • Select the "Privacy" panel
  • Set Firefox will to Use custom settings for history
  • Select Accept cookies from sites to enable cookies
  • Choose how long cookies are allowed to be stored. Keep until: they expire. Each cookie will be removed when it reaches its expiration date, which is set by the site that sent the cookie.
  • Clic "OK" to close the options window

Google Chrome

  • Click the wrench icon on the browser toolbar
  • Select Options (Preferences on Mac and Linux; Settings on a Chromebook)
  • Click the Under the hood tab
  • Click Contents settings in the "Privacy" section
  • Click the Cookies tab in the Content Settings dialog that appears:
  • Make sure "Allow local data to be set" is selected to allow both first-party and third-party cookie. If you only want to accept first-party cookies, select the "Block all third-party cookies with exception" checkbox

Microsoft Internet Explorer 7.0+

  • Select "Internet Options" from the Tools menu
  • Click on "Privacy" tab
  • Click the "Default" button (or manually slide the bar down to "Medium") under "Settings"
  • Click "OK"

 5. WHERE DOES BUCK & HICKMAN STORE INFORMATION COLLECTED FROM ME?

The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties whi act for us for the purposes set out in this policy or for other purposes approved by you.

It is possible that your data may be transferred to, and stored at, a destination outside the European Economic Area.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

In the circumstances described in this policy where we pass your information to a third party, we will ensure that the security measures that such party has in place in relation to the proecessing of your data are at least as stringent as those employed by Buck & Hickman. This does not apply where we are required by law to pass your information to a third party.

Wewill retain your information for a reasonable period or as long as the law requires.

6. DOES BUCK & HICKMAN SHARE THE INFORMATION COLLECTED FROM ME WITH ANYONE ELSE?

We are a subsidiary of Brammer Limited, a private limited company.

We may disclose your personal information to any member of the Brammer group including our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, our agents and our subcontractors.

We may also disclose your personal information to third parties:

  • In the event we sell or buy any business or assets, in which case we may dislose your personal data to the prospective seller or buyer of such business or assets
  • If Buck & Hickman Limited or substantially all of their assets are acquired by a third party, in which case personal data held by them about their customers will be one of the transferred assets
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property or safety of Buck & Hickman Limited, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction
  • To enable third parties to carry out technical, logistical or other functions on our behalf

7. HOW DO I CONTROL BUCK & HICKMAN USE OF INFORMATION COLLECTED FROM ME?

You have the right to ask us not to process your personal data for marketing purposes and you may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anynody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at webenquiries@buckandhickman.com

We will not sell, distribute or lease your personla information to third parties umless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Our site may, from time to time, contain links to and from the websites of our affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any information contained within such sites. You should exercise caution and look at the privacy statement applicable to the website in question before submitting any personal data to such sites.

8. HOW DO I OBTAIN ACCESS TO THE INFORMATION COLLECTED FROM ME?

You may request details of personal information which we hold about you under the applicable data protection laws. A small fee may  be payable for such requests. If you would like a copy of the information we hold about you please write, in the first instance, to Marketing Department, Buck & Hickman Limited, Headway Road, Wolverhampton, WV10 6PZ or email us at webenquiries@buckandhickman.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

9. YOUR CONSENT

In using this website and/or E-Shop, you consent to the collection and use of this information by Buck & Hickman in the ways described above and for any other purposes to which you consent at the time you provide the information.

If you do not agree with this privacy policy you should not submit your information on this website and/or E-Shop.

10. QUESTIONS AND COMMENTS

if you have any questions or comments regarding this provacy policy or its implementation please write to Marketing Department, Buck & Hickman Limited, Headway Road, Wolverhampton, WV10 6PZ or email us at webenquiries@buckandhickman.com.

Buck & Hickman Privacy Statement Buck & Hickman Privacy Statement Buck & Hickman Privacy Statement